Expectations and Frequently Asked Questions

Below is some information on what you can expect on the day of your event, as well as, some frequently asked questions.

 

What you can expect from us on your event day
      • You will either be met by staff or the facility will be unlocked at the start of the time you have reserved.
      • We will have all of the tables and chairs setup according to the layout we have provided to you prior to your event.
      • The facility will be clean.
      • Restrooms will be fully stocked with toiletries.
      • We will have trash cans bagged and there will be additional bags provided in case they are needed.
      • We will have a broom and mop readily available in case of any spills.
      • Additional tables and chairs will be on site in case any more are needed.
      • We will periodically check with you and your group.
      • Contact information for mobile staff will be posted on the refrigerator in case you need anything when staff is not on site.
      • We will break down tables and chairs and deep clean the facility after your event.

What we expect of you on your event day
      • Arrive when your reservation time starts and depart when your reservation time ends.
      • Treat the facility with respect to ensure the next group’s event is also enjoyable.
      • Place all event generated trash into the trash cans that are provided.
      • Remove all items that belong to you at the conclusion of your event.
      • Refrain from using glitter, confetti, confetti balloons or other decorations that are extremely difficult to clean.
      • Leave the facility in the same condition it was found upon arrival.
      • Contact us if there are any issues or if you need anything throughout the duration of your event.

 

Frequently Asked Questions

How far in advance do I need to request a reservation?
All reservation requests, or changes to an existing reservation, must be requested 15 days or more prior to the event date. We are unable to guarantee accommodations within 15 days of the event date. Reservations can be made up to one year in advance from the event date.


When may I access the facility?
The facility will be opened at the start of your reserved time. For example, if your reservation starts at 1p, the facility will be unlocked starting at 1p.


When do I have to leave the facility?
You must be out of the facility by the end of your reserved time time. For example, if your reservation ends at 11p, you must be cleaned up and out of the facility by 11p.


What comes with the facility rental?
We supply tables, chairs, toiletries, trash cans/bags, kitchen area, restrooms. Additional amenities are listed on the facilities web page.


Will the facility be setup upon our arrival?
Yes. We will have the facility setup and ready for you by the start of your reserved time. We will provide a layout to you after you reserve the facility and we will have the tables and chairs setup according to that layout prior to your arrival on your event date.


What am I responsible for cleaning up?
You are responsible for removing your personal belongings and anything you want to keep that you brought. We ask that you place all event generated trash into the trash can that will be provided. Our staff will be responsible for taking out the trash, breaking down tables & chairs, and all general cleaning of the facility.


Will there be a staff member on site for our event?
Rather than having staff on site for the duration of every rental, your event may be managed by mobile staff.  We will continue to provide setup and cleanup duties and staff will always be available by phone and only a short drive away.  You will either be met by staff at the start of your rental or the facility will be unlocked.  We will periodically check on your group and contact information will be placed on the refrigerator during each rental.  We understand that your event is an important day and we will do everything we can to make sure you have a wonderful experience enjoying our park facilities while you connect with family and friends.


Can we have alcohol?
Yes, you may have alcohol as long as an Alcohol Service Agreement is purchased and completed through our office. You then must hire a bartender from our list of Approved Beverage Contractors to serve the alcohol. Alcohol may not be present or served without the presence of an Approved Beverage Contractor.


Can alcohol leave the building?
Please see (G) under general conditions listed in the Alcohol Service Agreement.


Where can I find the list of Approved Beverage Contractors?
The list of Approved Beverage Contractors can be viewed here.


How late can alcohol be served?
“Last call” is made one (1) hour prior to the end of your reserved time and all alcohol must cease to be served thirty (30) minutes prior to your ending time, though we recommend it cease earlier to allow for time to cleanup.


Do we have to use an approved caterer?
No, your food can be catered by anyone of your choosing. Only the alcohol vendor must be chosen from our approved list.


What are the rules and regulations of the facility?
Rental rules can be viewed by visiting the facilities web page under Pertinent Information.


Do we have to share the facility with any other groups?
No, the building will be closed to the general public for your private event.


Can I use the “Changing Room” that is on site?
If the facility has a changing room, you are welcome to use it during your reservation.


What if I need more time or am running late at the end of the event?
Due to the possibility of reservations taking place after yours, we cannot allow for more time at the end of your event. If you think you will need more time for event, please plan ahead of time and contact our office to see if we will be able to accommodate.


Can I have candles?
Yes, as long as the candles are self-contained and are not easily tipped, they will be allowed.


Does the building have Wi-Fi?
Unfortunately, we are unable to offer Wi-Fi at this time


Do you provide any sound or AV equipment?
Unfortunately, we do not. You may bring in any equipment you may need for your event.


Can we set up tents outside of the facility?
You may setup 10×10 popup tents but they cannot be staked into the ground. They must be secured with water barrels, sand bags, or cinder blocks. With prior approval, you may setup a larger tent. However, any tent that is larger than 400 square feet must obtain further permitting through the office of Building and Zoning Services.

Top