Expectations and Frequently Asked Questions

Below is some information on what you can expect on the day of your event, as well as, some frequently asked questions for the North Bank Park Pavilion.

 

What you can expect from us on your event day
      • You will be met by staff at the start of the time you have reserved.
      • We will have all of the tables and chairs setup according to the layout that will be pre-planned with our team prior to your event.
      • The facility will be clean.
      • Restrooms will be fully stocked with toiletries.
      • Our staff member will periodically check with you and your group to maintain cleanliness of the facility, including keeping trash levels low, during the duration of your event.
      • Additional tables and chairs will be on site in case any more are needed and our staff member will assist in setting these up.
      • We will break down tables and chairs and deep clean the facility after your event.

What we expect of you on your event day
      • Arrive when your reservation time starts and depart when your reservation time ends.
      • Treat the facility with respect to ensure the next group’s event is also enjoyable.
      • Place all event generated trash into the trash cans that are provided.
      • Remove all items that belong to you at the conclusion of your event.
      • Refrain from using glitter, confetti, confetti balloons or other decorations that are extremely difficult to clean.
      • Leave the facility in the same condition it was found upon arrival.
      • Let our staff member know of any issues or special requests during your event.

 


 

Frequently Asked Questions

How far in advance do I need to request a reservation?
All reservation requests, or changes to an existing reservation, must be requested 15 days or more prior to the event date. We are unable to guarantee accommodations within 15 days of the event date. Reservations can be made up to one year in advance from the event date.


When may I access the facility?
The facility will be opened at the start of your reserved time. For example, if your reservation starts at 1p, the facility will be unlocked starting at 1p. Your vendors may have access to the area starting 1 hour prior to your reservation start time.


Is there available parking at North Bank?
Yes. 27 parking spaces will be available for your group members and/or contractors.  These parking spaces are at the metered spaces on Long St., adjacent to the facility (there are 29 spots, but 2 must be available for employee parking).  Once these 27 spaces have been utilized, the remaining guests will have to park in nearby garages/lots. The provided parking spaces are app based meters. These meters are marked as unavailable to the general public during all reservations at North Bank, allowing you and your group to park there free of charge. If you notice a car parked in one of these spots that do not belong to your event, let a staff member know and they will have it handled accordingly.


When do I have to leave the facility?
You must be out of the facility by the end of your reserved time. For example, if your reservation ends at 11p, you must be cleaned up and out of the facility by 11p.


What comes with the facility rental?
We supply tables, chairs, toiletries, trash cans/bags, kitchen area, restrooms, and changing room.


Will the facility be setup upon our arrival?
Yes. Our team will work with you on a layout of how you would like tables and chairs set up for your event, prior to your event date. The facility will then be setup according to this layout prior to your arrival on your event date.


What am I responsible for cleaning up?
You are responsible for removing your personal belongings and anything you want to keep that you brought. Our staff will be responsible for taking out the trash, breaking down tables & chairs, and all general cleaning of the facility.


Can tables and chairs go outside?
Yes. The tables and chairs at this facility may be setup outdoors under the covered pavilion.


Will there be a staff member on site for our event?
Yes, our facility attendant(s) will be on site for the entirety of the event. They are responsible for setting up the facility, opening the doors, maintaining toiletries and trash levels during the event, cleanup and tear down, and helping the group any way they can.


Can we have alcohol?
Yes, you may have alcohol as long as an Alcohol Service Agreement is purchased and completed through our office. You then must hire a bartender from our list of Approved Beverage Contractors to serve the alcohol. Alcohol may not be present or served without the presence of an Approved Beverage Contractor.


Can alcohol leave the building?
Yes. The alcohol may leave the building as long as it remains within the bricked area surrounding the facility. Signs will be posted where alcohol cannot go beyond.


Where can I find the list of Approved Beverage Contractors?
Our list of Approved Beverage Contractors can be seen by Clicking Here.


How late can alcohol be served?
“Last call” is made one (1) hour prior to your ending time and all alcohol must cease to be served thirty (30) minutes prior to your ending time, though we recommend it cease earlier to allow for time to cleanup.


Do we have to use an approved caterer for food service?
No, your food can be catered by anyone of your choosing. Only the alcohol vendor must be chosen from our approved list.


What are the rules and regulations of the facility?
Our rental rules can be viewed by Clicking Here.


Do we have to share the facility with any other groups?
No, the building will be closed to the general public for your private event. We only host one event per day at North Bank.


What if I need more time or am running late at the end of the event?
Unfortunately, we cannot allow for more time at the end of your event. If you think you will need more time for event, please plan ahead of time and contact our office to see if we will be able to accommodate additional hours.


Can I have candles?
Yes, as long as the candles are self-contained and are not easily tipped, they will be allowed.


Does the building have Wi-Fi?
Unfortunately, we are unable to offer Wi-Fi at this time


Do you provide any sound or AV equipment?
Unfortunately, we do not. You may bring in any equipment you may need for your event.


Will the fountain be on for my event?
The fountain will be on May 15th – October 1st. If you would like the fountain to be off, just request this to the CRPD staff and they will be able to turn it off and on per your request.

*The fountains are not guaranteed as they may be off due to weather, repair or winterization*

 

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