What to Expect & FAQ’s
Below is some information on what you can expect on the day of your event, as well as, some frequently asked questions.
When may I access the facility?
The facility will be opened at the start of your permitted time. If your permit starts at 1p, the facility will be unlocked starting at 1p. Your caterer may have access to the kitchen area starting 1 hour prior to your permitted start time.
Is there available parking at North Bank?
Yes. 27 parking passes will be available for your group members and/or contractors. These parking passes will allow you and your guests/contractors to park at the meters on Long St., adjacent to the facility (there are 29 spots, but 2 must be available for employee parking). Once these 27 spaces have been utilized, the remaining guests will have to park in nearby garages/lots. The provided parking passes will ensure the authorized use of these spaces, preventing ticketing/towing of vehicles. Any vehicle that is parked at reserved spot without a parking pass will be subject to ticketing and/or towing. The passes can be obtained from the on-site staff. Please provide a reminder to guests, near the end of your event, asking them to return the parking passes to the on-site staff. All parking passes must be returned.
When do I have to leave the facility?
You must be out of the facility by the end of your permitted time. If your permit ends at 11p, you must be cleaned up and out of the facility by 11p.
What comes with the facility rental?
We supply tables, chairs, toiletries, trash cans/bags, kitchen area, restrooms.
Will the facility be setup upon our arrival?
Yes, included in the information packet is a blank diagram of the facility. We ask that you sketch in how you would like the tables & chairs setup, return this to us, and we will have the facility setup according to that diagram, prior to your arrival. If a diagram is failed to be sent, we will set the facility up according to the number of people listed on your permit and the type of event.
What am I responsible for cleaning up?
You are responsible for removing your personal belongings and anything you want to keep that you brought. Our staff will be responsible for taking out the trash, breaking down tables & chairs, and all general cleaning of the facility.
Can tables and chairs go outside?
Yes. The tables and chairs at this facility may be setup outdoors under the covered pavilion.
Will there be a staff member on site for our event?
Yes, our facility attendants will be on site for the entirety of the event. They are responsible for setting up the facility, opening the doors, maintaining toiletries and trash levels during the event, cleanup and tear down, and helping the group any way they can.
Can we have alcohol?
Yes, you may have alcohol as long as an Alcohol Service Agreement is purchased and completed through our office. You then must hire a bartender from our list of Approved Beverage Contractors to serve the alcohol. Alcohol may not be present or served without the presence of an Approved Beverage Contractor.
Can alcohol leave the building?
Please see (G) under general conditions listed in the Alcohol Service Agreement.
Where can I find the list of Approved Beverage Contractors?
Here. You can also request this list at any time through our office. This list changes regularly, so we recommend you obtain a list when you are ready to search for a vendor so you can be sure you have the most up to date list.
How late can alcohol be served?
“Last call” is made one (1) hour prior to your ending time and all alcohol must cease to be served thirty (30) minutes prior to your ending time, though we recommend it cease earlier to allow for time to cleanup.
Do we have to use an approved caterer?
No, your food can be catered by anyone of your choosing. Only the alcohol vendor must be chosen from our list.
What are the rules and regulations of the facility?
Please see our rental rules page within the facility information packet.
Do we have to share the facility with any other groups?
No, the building will be closed to the general public for your private event.
What if I need more time or am running late at the end of the event?
Due to the possibility of reservations taking place after yours, we cannot allow for more time at the end of your event. If you think you will need more time for event, please plan ahead of time and contact our office to see if we will be able to accommodate.
Can I have candles?
Yes, as long as the candles are self-contained and are not easily tipped, they will be allowed.
Does the building have Wi-Fi?
Unfortunately, we are unable to offer Wi-Fi at this time
Do you provide any sound or AV equipment?
Unfortunately, we do not. You may bring in any equipment you may need for your event.
Will the fountain be on for my event?
The fountain will be on May 15th – October 1st. If you would like the fountain to be off, just request this to the CRPD staff and they will be able to turn it off and on per your request.
*The fountains are not guaranteed as they may be off due to weather, repair or winterization.